WARRANTY

Our warranty policy requires that (a) Trains of Time is contacted within 7 days after receipt of the product and (b) our examination discloses that any alleged defect has not been caused by misuse; neglect; improper installation, operation, maintenance, repair, alteration or modification by any other than Trains of Time.

RETURNS

All returns of Products will be pursuant to Trains of Time instructions. Non-warranty returns of unused and resalable Products for credit will be subject to Trains of Time’ return policies in effect at the time, including applicable restocking charges and other conditions of return. Products returned under warranty must be properly packed and shipped to the Trains of Time factory in Talent, Oregon. Return packages must be clearly marked as Returns and shipped freight prepaid.

INSPECTION AND ACCEPTANCE

Claims for damage, shortage or errors in shipping must be reported within seven (7) days following delivery. You will have fourteen (14) days from the date you receive the product(s) to inspect such products and services for defects and nonconformance which are not due to damage, shortage or errors in shipping and notify Trains of Time customer service by calling 800-422-5526. After fourteen (14) day period you shall be deemed to have irrevocably accepted the products, if not previously accepted. After such acceptance, you will have no right to reject the products for any reason or to revoke acceptance. You hereby agree that such fourteen (14) day period is a reasonable amount of time for such inspection and revocation. The sole and exclusive remedy for merchandise alleged to be defective in workmanship or material will be the replacement or refund of the merchandise subject to the manufacturer's inspection and warranty.

Pricing, Shipping & Return Policy

Pricing Information, Availability, Errors and Omissions Disclaimer

All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, we cannot guarantee that it will be able to fulfill Customer's orders. 

We make every effort to ensure the accuracy of the information published in our catalogs and on our Website(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind. 

If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, we shall immediately issue a credit in the amount of the incorrect price. Note: We also do not guarantee that our prices listed on other websites or price engines are accurate or up-to-date. 

Shipping

All shipments are sent via FedEx or USPS. Delivery charges are calculated automatically at the time of your order. Free Shipping via FedEx Ground to contiguous 48 state on all qualifying orders over $149. Customer responsible for all shipping charges to Alaska and Hawaii and all international shipments. Your order will be ready to ship within 1-2 business days after placing your order. You will be able to specify FedEx Ground , FedEx 2 Day, FedEx  Express Saver, FedEx Standard Overnight or USPS First Class, USPS Priority Mail, USPS Express Mail or USPS Air Mail shipping on your order. No weekend or holiday delivery is available.

Return Policy

Your satisfaction with Trains of Time® products is guaranteed.  Please see our policies below regarding damaged items, defective items and refunds.

Damaged Merchandise 

If a package has been damaged in shipping and it‘s obvious when the package arrives at your door, do not sign for it or accept its delivery. If you discover an item has been damaged after you have accepted the package you must notify us at 800-422-5526 within 48 hours of receipt.  Trains of Time will replace your damaged item or refund your money if the product is no longer available (see Refunds for more information). Please save all the packaging material and damaged goods as the carrier may wish to inspect it before processing the claim.

Flawed or Defective Merchandise

If you receive flawed or defective merchandise, you must contact our customer service team at 800-422-5526 within 30 days of the order date. Once we’ve learned the nature of the problem or defect, we will either send a replacement part, send a complete replacement or provide you with a refund of the item purchased. We may or may not require that the item to be sent back. If we do require it to be returned, the shipping will be at Trains of Time expense.

Refunds

If no replacement is available for a damaged, flawed or defective product and it was the only item on the order, a full refund of the item and the shipping cost will be provided. If there were other non-damaged items on the order, then only a refund of the item will be given.   If we request the item be returned to the factory, the return shipping costs will be at Trains of Time expense. All sales subject to stock on hand.

If the product is not damaged, flawed or defective, but you are simply not satisfied with it, you may return it to us if you contact us within 30 days of the order date and have received a Return Approval from our customer service team. You will receive a full refund of the item purchased, however, the shipping cost will not be refunded and the return shipping is at the purchaser’s expense. Please be aware that the refund will not be processed until we receive the returned item and that we are not responsible for any returned packages lost in shipping.  Until we have received your merchandise, it is your property.  For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

Return Instructions

If you have received a Return Approval from our customer service team, please take the following steps to return the product:

  1. Place the unused product in its original packaging inside a new box with all accompanying materials including instructions, etc. Items returned in any other condition will not be accepted for return. Returns sent COD will not be accepted.

  2. Include a note (preferably on the packing slip), with ‘RETURN’ written on it.

  3. Ship the unused product and note to the following address:

Trains of Time Line Co.
Attn: Returns Dept.
351 Rogue River Pkwy.
PO Box 1200
Talent, OR 97540 

We are not responsible for any returned packages lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes. 

Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customer’s responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance is a transaction between the individual and FedEx, UPS or UPS, and is not affiliated with Trains of Time®.

Lost Packages

If you suspect a package has been lost, please call us at 800-422-5526 with the order or invoice number and a list of the missing items. We will check the tracking for the package. If lost, we will refund or replace the missing merchandise.

If you have any questions or concerns at all, please call us toll free 800-422-5526, 7am - 3pm PST Monday through Friday or email us at tot@micro-trains.com